COVID-19 Update(Coronavirus)

With the constantly evolving situation surrounding COVID-19 (coronavirus), we are going through worrying times. As our valued customers, we’d like to reassure you that we are doing all we can to make sure that you are supported, and our services continue without interruption.

Our priority remains to support our customers, as well as keeping our employees safe during this difficult period. We’d like to thank you for your flexibility when working with us to provide customers with continuous support.

In line with Government guidelines, this means that we are working with a reduced number of advisers. Phone lines will be open, but we’d be grateful for your patience if call lines are busier than usual.

We understand that customers who are self-isolating won’t be able to come to the door so we ask if you could arrange for your products to be left in a safe place so an engineer can do all repairs on their vans. Our engineers will be wearing gloves at all times, all communicating through phones.

Our premises has been disinfected, we have provided gloves, hand washing fluid and also hand sanitizer.

Thank you for your continued support during these challenging times.

Visit Altonaids NorthEast

Why not visit our North East Mobility Aids showroom on the Team Valley, Gateshead.

There is plenty of parking space and we have a comprehensive range of stock with many of the items on this site appearing in our showroom.

Opening Hours:

Mon to Fri: 9am - 5pm
Sat and Sun by Appointment

15 Hadrian Court
Queens Way South
Team Valley Trading Estate

TEL: 0191 491 5840
FREEPHONE: 0800 3583760
FAX: 0191 487 6755




Enjoy your independence with a new scooter or powered wheelchair from Motability.

"It's opened up my life"

By choosing to lease a scooter or powered wheelchair through Motability, you can enjoy a worry-free package that gives you the freedom to get out and about. With breakdown assistance, insurance and maintenance included, you really can enjoy your independence without anything to worry about.

Can you benefit from Motability?

If you receive the Higher Rate Mobility component of the Disability Living Allowance (Currently £49.85 a week) or the War Pensioners' Mobility Supplement (currently £55.65 a week) you can benefit from this worry-free package.

95% of customers would recommend Motability to a friend.

The choice is yours

With over 200 products to choose from, ranging from small, boot scooters to large, road legal (Class 3) scooters and powered wheelchairs, you can be sure to find the right one for you. Your allowance will then be paid directly to Motability Operations every four weeks, In exchange for your scooter or powered wheelchair. And most models available cost less than your four weekly higher rate mobility allowance, which means you get some money back!

Why Motability

Leasing through Motability means that any worries you may have about owning a scooter or powered wheelchair are taken care of. Our dedicated UK based Customer Service team are only a phone call away.

We have over 30 years of experience, and are the only organisation able to provide this hassle free, all-inclusive package in direct exchange for your allowance.

Motability makes things simple

Every part of Motability has been designed to meet the needs of our customers, from choosing, to ordering and getting your scooter or powered wheelchair.

Our specially trained dealers will visit you at your home so you can trial some products. This will help you to make the right choice in terms of what suits you and your lifestyle.

Talk to your dealer today for more information or to arrange a home visit.

It's the perfect package

With Motability, not only do you get the scooter or powered wheelchair of your choice, you get all the support and help you need.

All this is included for your peace of mind:

  • A new scooter or powered wheelchair
  • Standard pricing nationwide
  • Insurance from RSA Motability
  • Breakdown assistance from Motability Assist
  • Servicing, maintenance and repairs
  • Tyre and battery replacement
  • A dedicated UK based Customer Service team